bet365 app Privacy Policy

This page describes what we collect when you use bet365 app and how we keep that data protected. We collect personal information only to operate your account, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with applicable law. We do not sell your data to third parties.

When you register on bet365 app, we collect your email, phone number, and account credentials. When you deposit or withdraw, we collect transaction details and linked payment information. When you access bet365 app from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or elsewhere, we may log your IP address and device identifiers for security purposes.

Our privacy commitments are built into our platform architecture. Your data is encrypted in transit and at rest. We segregate account data from payment data. We retain personal information only as long as necessary to serve your account or comply with law. This policy outlines our practices, your rights, and how to contact us if you have concerns.

What We Collect and Why

We collect information in several categories when you use bet365 app:

• Account information: Email address, phone number, username, password hash, and date of birth (for age verification).
• Identity verification: Scans of your government ID (KTP, passport, or driver's license) and a selfie holding that ID, required before your first withdrawal.
• Payment information: Transaction history, deposit amounts, withdrawal requests, linked payment method identifiers, and settlement confirmations from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
• Usage data: IP address, device type, browser version, operating system, and timestamps of logins and gameplay sessions.
• Security logs: Failed login attempts, password changes, account recovery requests, and notifications of suspicious activity.

We collect this information to create and operate your account, process your deposits and withdrawals, verify your identity, prevent fraud, and comply with anti-money-laundering regulations. We do not collect this information for marketing purposes unless you explicitly opt in to promotional communications.

How We Use Your Data on bet365 app

Our primary use of your data is to operate your bet365 app account. We use your email to send login confirmations, password reset links, and withdrawal notifications. We use your phone number for account recovery if you lose access. We use your identity documents to verify your age and legal name, required by anti-money-laundering law before processing withdrawals.

We use payment transaction data to reconcile your account balance, dispute chargebacks, and fulfill withdrawal requests. We use IP address and device logs to detect unauthorized access and prevent account takeover. We may share limited data with payment processors (only transaction details needed to complete payments) and with law enforcement if required by subpoena or legal process.

Third Parties and Data Processors

We work with third-party processors to deliver bet365 app services. Our payment gateway providers (handling online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions) receive only transaction amounts and your account ID—they do not receive your personal name or identity documents. Our email provider sends account notifications on our behalf. Our cloud infrastructure provider hosts our servers and databases.

Each third-party processor is bound by written data-processing agreements. We do not permit them to use your data for their own purposes. If we change processors, we will update this policy. You can request details about any processor by contacting our support team during business hours.

Data storage location

Our servers may sit outside your jurisdiction. We encrypt all data and comply with applicable data protection law.

Retention period

We retain account data for as long as your account is active, plus 7 years for tax and regulatory compliance.

Automated decisions

We use automated fraud detection systems to review transactions. You can request human review of any flagged transaction.

Cross-border transfer

Your data may be transferred to processors or servers outside Indonesia for processing and storage.

Your Rights on bet365 app

You have the right to access your personal data held by us. You can request a copy of your account information, payment history, and identity verification documents by contacting our support team. We will provide this information within 14 days of your request.

You have the right to correct inaccurate data. If your name, email, or phone number is wrong in your bet365 app account, contact support and we will update it. You have the right to request deletion of your account and associated data, subject to retention requirements for tax and legal compliance.

You have the right to opt out of promotional emails at any time. Each promotional email contains an unsubscribe link. You cannot opt out of transactional emails (login confirmations, withdrawal notifications) while your account is active, as these are necessary to operate your account.

Our Commitments and Contact

We undertake to protect your data using industry-standard encryption, access controls, and regular security audits. We do not sell, rent, or share your personal information with third parties for their marketing. We do not track you across websites or use your bet365 app data for behavioural advertising outside our platform.

We comply with applicable privacy and data protection law in all jurisdictions where we operate. If local law requires us to disclose your data to government authorities, we will do so only with legal process. If a data breach occurs, we will notify affected users without undue delay and work with authorities to investigate.

We last updated this policy on the date shown in our site footer. We may update this policy if our practices change or if new law requires it. Continued use of bet365 app after a policy update constitutes your acceptance of the new terms.